Your customer shouldn’t be left standing in the snow
Thursday, October 15th, 2009
I can’t remember the last time I heard a mechanic tell his customer that he’d just checked the charging system and they’re ok for the forseeable future. Select the right words and do a quick system test and you save your customer a breakdown on a cold winter night and probably save yourself the loss of a customer.
The PBT-300 Battery/Starter/Charging Tester from Midtronics bills itself as an “advanced” system tester that meets the full testing requirement for automotive manufacturers for warranty work at dealerships around the world. Needless to say, that requires state-of-the-art capabilities. If a technician works in a dealership it goes without saying that his mechanics tools “must” meet those needs. BUT, those working in the aftermarket service sector also need to compete with the dealerships and need to be up to date and this is the unit that accomplishes that in a reasonable price range. It’s generally recommended that the battery/starter/charging systems should b checked at every oil change in order to catch problems that could later lead to breakdowns on the road. The ease of use afforded by the PBT-300 coupled with it’s advanced capabilities make it a must have for professionals that want to make sure their customers stay happy - rather than find themselves standing in the snow beside a car that won’t run. (remind your customers of that possibility - you’ll win a loyal customer with a quick check of their system) Was surfing the web a while back and came upon a graph that said that almost 20% of all on-road breakdowns was because of battery service problems and those problems are almost all preventable. Take a look at this diagnostics business builder from Midtronics and consider the ways you can keep building customer loyalty.